Area banks, credit unions and mortgage holding companies are offering a variety of customer assistance programs that will allow borrowers to suspend mortgage payments for up to 180 days without facing fees, penalties or hits to their credit score in response to the Covid-19 pandemic.
Financial institutions who are offering mortgage relief programs will not automatically apply a halt or adjustment in payments to a loan. You must contact your servicer to request a payment plan.
If you need to adjust or postpone your monthly mortgage payments, you can do so by phone or online through your mobile banking app or by visiting your bank’s dedicated mortgage assistance page. A list of area financial institutions (we will updated regularly) with a listing of their direct mortgage help phone line and web pages is listed below.
Before calling or going online to fill out a relief program application, be prepared to provide the following information:
- A brief explanation of your situation
- A detailed list of your household expenses
- Proof of household income (recent pay stubs, tax returns or profit-and-loss statements)
Phone: 1-866-504-2774 (Mon-Fri 8:00AM-8:00PM // Sat 9:00AM to 1:00PM)
Bank of America
BMO Harris Bank
Educators Credit Union
First Bank Financial Centre
Email: Brian Arnd: firstname.lastname@example.org
Freddie Mac Interactive Guide for Homeowners
Great Midwest Bank
Johnson Financial Group
Landmark Credit Union
Marine Credit Union
Phone: 1-800-523-8654 (Mon-Thurs 7:00AM-8:00PM // Fri 7:00AM-6PM// Sat 7:00AM-2:00PM)
Self Help Credit Union
Online: English Hardship Relief Request Form https://www.self-help.org/docs/default-source/PDFs/application-pdfs/hardship-relief-request-form.pdf?sfvrsn=2
Online: Spanish Hardship Relief Request Form https://www.self-help.org/docs/default-source/PDFs/application-pdfs/hardship-relief-form—spanishv2.pdf?sfvrsn=2
Summit Credit Union
Phone: 1-866-866-6577 (Mon-Fri 8:00AM-5:00PM)
Phone: 1-855-938-3242 (Mon-Fri 8:00AM to 5:00PM // Sat from 9:00AM to 2:00PM)
Phone: 1-800-533-6773 or 608-232-5000 (Mon-Fri 8:00AM-5:00PM)
If you are not sure who your servicer is (who you write your mortgage payment to each month), or if you need additional help with managing your finances during this time, please contact
GreenPath Financial Wellness at 877-290-6974 or request a call here.
Additionally, if you have worked with a local housing counseling agency in the past to purchase a home, reach out to them for assistance in working with your mortgage lender if needed.
Housing Resources, Inc.
For other help with keeping your home visit our KEEP page here or call the Take Root Milwaukee hotline at (414) 921-4149.