You could have mortgage payments postponed

Area banks, credit unions and mortgage holding companies are offering a variety of customer assistance programs that will allow borrowers to suspend mortgage payments for up to 180 days without facing fees, penalties or hits to their credit score in response to the Covid-19 pandemic.

Financial institutions who are offering mortgage relief programs will not automatically apply a halt or adjustment in payments to a loan. You must contact your servicer to request a payment plan.

If you need to adjust or postpone your monthly mortgage payments, you can do so by phone or online through your mobile banking app or by visiting your bank’s dedicated mortgage assistance page. A list of area financial institutions (we will updated regularly) with a listing of their direct mortgage help phone line and web pages is listed below.

Before calling or going online to fill out a relief program application, be prepared to provide the following information:

  • A brief explanation of your situation
  • A detailed list of your household expenses
  • Proof of household income (recent pay stubs, tax returns or profit-and-loss statements)

Associated Bank
Phone: 1-866-504-2774 (Mon-Fri 8:00AM-8:00PM // Sat 9:00AM to 1:00PM)

Bank of America
Phone: 1-800-432-1000

BMO Harris Bank
Phone: 1-800-888-8586

Phone: 1-800-848-9136

Phone: 1-877-448-6500

Educators Credit Union
Phone: 1-866-891-0136

First Bank Financial Centre
Email: Brian Arnd:
Phone: 1-888-569-9909

Freddie Mac Interactive Guide for Homeowners

Great Midwest Bank
Phone: 1-888-485-4400

Johnson Financial Group
Phone: 1-877-287-4431

Landmark Credit Union
Phone: 1-262-796-4500

Marine Credit Union
Phone: 1-800-923-7280

Phone: 1-800-523-8654 (Mon-Thurs 7:00AM-8:00PM // Fri 7:00AM-6PM// Sat 7:00AM-2:00PM)

Self Help Credit Union
Online: English Hardship Relief Request Form
Online: Spanish Hardship Relief Request Form—spanishv2.pdf?sfvrsn=2
Phone: 1-919-956-4404

Summit Credit Union
Phone: 1-800-236-5560

TCF Bank
Phone: 1-866-866-6577 (Mon-Fri  8:00AM-5:00PM)

US Bank
Phone: 1-855-938-3242 (Mon-Fri 8:00AM to 5:00PM // Sat from 9:00AM to 2:00PM)

UW-Credit Union
Phone: 1-800-533-6773 or 608-232-5000 (Mon-Fri 8:00AM-5:00PM)

Wells Fargo
Phone: 1-800-219-9739

Phone: 1-800-562-5546

If you are not sure who your servicer is (who you write your mortgage payment to each month), or if you need additional help with managing your finances during this time, please contact
GreenPath Financial Wellness at 877-290-6974 or request a call here.

Additionally, if you have worked with a local housing counseling agency in the past to purchase a home, reach out to them for assistance in working with your mortgage lender if needed.

Acts Housing
(414) 933-2215

Housing Resources, Inc.
(414) 461-6330

For other help with keeping your home visit our KEEP page here or call the Take Root Milwaukee hotline at (414) 921-4149.